Privacy Policy

01

Introduction

Reiko Tecnologia Ltda. ("Reiko", "we" or "our"), registered under CNPJ No. 27.610.073/0001-51, headquartered in Curitiba/PR, Brazil, is committed to protecting the privacy and personal data of all users, clients and partners who interact with us.

This Privacy Policy describes how we collect, use, store, share and protect your personal information, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018) and other applicable data protection regulations.

Important: By using our services, you declare that you have read and understood this Policy. If you do not agree with the terms described here, we ask that you do not use our services or contact us for clarification.

This policy applies to all services offered by Reiko, including but not limited to: web systems development, mobile applications, artificial intelligence solutions, technology consulting, hosting and monitoring services.

02

Data Collected

We collect different types of personal data depending on the context of your interaction with us. Below we detail each category:

2.1 Data Provided Directly by You

Identification Data

Full name
CPF/CNPJ (Tax ID)
ID number
Date of birth
Nationality

Contact Data

Email address
Landline and mobile phone
Residential/commercial address
Social media profiles

Professional Data

Position/role
Company
Industry
Professional history

Financial Data

Banking details for payment
Billing information
Transaction history

2.2 Automatically Collected Data

When you access our website or use our digital services, we automatically collect:

Data Type	Description	Purpose
IP Address	Unique internet connection identifier	Security and geographic analysis
Browsing data	Pages visited, time spent, clicks	Improving user experience
Device	Device type, operating system, browser	Technical optimization
Cookies and similar technologies	Identifiers stored in the browser	Personalization and analysis
Geolocation data	Approximate location based on IP	Regionalized content

2.3 Sensitive Data

We do not collect sensitive data (racial or ethnic origin, religious conviction, political opinion, union membership, health data, sexual life, genetic or biometric data) except when strictly necessary and with specific and highlighted consent.

03

Processing Purposes

We use your personal data for the following specific and legitimate purposes:

01

Service Provision

Execute software development contracts, consulting, hosting and other contracted services, including technical support and project communication.

02

Institutional Communication

Send information about our services, updates, newsletters and relevant content (with your consent for marketing communications).

03

Customer Service

Respond to requests, questions and complaints through our service channels, ensuring adequate support.

04

Legal Obligations

Comply with legal, regulatory and tax obligations, including issuing invoices, tax declarations and responding to judicial requests.

05

Security and Fraud Prevention

Protect our systems, detect suspicious activities, prevent fraud and ensure the integrity of our services.

06

Continuous Improvement

Analyze the use of our services to develop new products, improve features and personalize the user experience.

04

Legal Basis for Processing

All personal data processing carried out by Reiko is based on one of the legal bases provided for in Article 7 of the LGPD:

Contract Execution

When necessary to execute a contract or preliminary procedures related to a contract of which you are a party.

Art. 7, V of LGPD

Consent

For marketing activities, newsletters and promotional communications, we request your free, informed and unequivocal consent.

Art. 7, I of LGPD

Legitimate Interest

For legitimate purposes such as security, fraud prevention and service improvement, always respecting your rights and expectations.

Art. 7, IX of LGPD

Legal Obligation

To comply with legal or regulatory obligations, such as issuing tax documents and responding to competent authorities.

Art. 7, II of LGPD

05

Data Sharing

Your personal data may be shared with third parties only in the following cases:

International Transfer: Some of our partners may be located outside Brazil. In these cases, we ensure that the destination country provides an adequate level of protection or that appropriate contractual safeguards are adopted, as provided for in the LGPD.

We Never Share

06

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction:

Encryption

Data transmitted via SSL/TLS and stored with AES-256 encryption

Firewall and WAF

Protection against attacks, intrusions and malicious access attempts

Access Control

Role-based restricted access, multi-factor authentication and audit logs

Redundant Backup

Automatic backups in multiple geographic locations

24/7 Monitoring

Continuous surveillance with real-time alerts for incidents

Internal Policies

Employee training and information security policies

Incident Response: We maintain a security incident response plan. In case of a breach that may cause relevant risk or harm, we will notify you and the National Data Protection Authority (ANPD) as required by law.

07

Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. A cookie is a small text file stored on your device that allows us to recognize you on future visits.

Types of Cookies We Use

How to Manage Cookies

You can manage your cookie preferences through our consent banner or your browser settings. Disabling some cookies may affect website functionality.

Chrome Firefox Safari Edge

08

Your Rights

The LGPD guarantees various rights to personal data subjects. You can exercise the following rights at any time:

Confirmation and Access

Confirm whether we process your data and access the information we have about you.

Correction

Request the correction of incomplete, inaccurate or outdated data.

Deletion

Request the deletion of data processed based on consent or unnecessary data.

Portability

Receive your data in a structured format to transfer to another provider.

Consent Revocation

Withdraw your consent at any time, easily and free of charge.

Opposition

Object to processing in certain circumstances provided by law.

How to Exercise Your Rights

To exercise any of these rights, contact us through the channels below. We will respond to your request within 15 business days, as required by the LGPD.

contato@reiko.top

09

Data Retention

We keep your personal data only for the time necessary to fulfill the purposes for which they were collected, respecting the following criteria:

Contractual Data

5 years After contract termination (civil statute of limitations)

Tax Data

5 years Tax legal obligation

Marketing Data

Until revocation Maintained while consent exists

Access Logs

6 months Brazilian Internet Civil Framework

Analytics Cookies

2 years Market standard

After the retention period ends, data is securely deleted or anonymized for statistical purposes.

10

Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to act as a communication channel between Reiko, data subjects and the National Data Protection Authority (ANPD).

Data Protection Officer

Privacy Department - Reiko